According to the instructions and directives of the lieutenant general, Engineer Kamel Al-Wazir, Minister of Transport, regarding upgrading the level of services provided to the public and achieving a competitive advantage within the rail transport market in light of the openness witnessed by the Ministry of Transport, and his directing to raise the efficiency of the employees Egyptian company for metro management and operation Engineer Ali Al-Fadali, Chairman and Managing Director, inspected the Tora Al-Balad workshops for the maintenance of trains of the first line, Helwan - Al-Marj Al-Jadida. He was accompanied by Eng. Sayed Al-Husseini, the assistant president of the company to operate the first line, and Eng. Mahmoud Salah, general manager of the mobile units of the first line. During the visit, Eng. Al-Fadali was in the presence of the practical exam for maintenance, operation and central control engineers in the first line, to train on removing all the beams of the moving units to improve the level of service. It is noteworthy that editorial training courses were conducted during the previous period, and the engineers were divided into three group’s employees of various departments. And finally, he appealed to the "metro speaker" Ahmed Abdel Hadi Bakir, the public of passengers, contact us via the hotline service 16048 and also via the number dedicated to the WhatsApp service 0122116048 and through the official page of the Cairo Metro on the social networking site Facebook and also through the official website of the company cairometro.gov.eg This is to receive all complaints, suggestions and inquiries related to the subway, with the presence of complaints offices in a number of metro stations that are affiliated with the unified government complaints system affiliated to the Council of Ministers, in order to receive all citizens’ complaints related to all parties, not just the metro The Egyptian Company for the Management and Operation of the Subway wishes good health to all the company's employees, the visitors of the subway facility, and all the great Egyptian people.