The spokesman of the Egyptian company of metro management and operation Ahmed Ablelhady Bakeer announced the return and regularity of trains' movement completely from New Elmarg to Helwan stations in both directions after fixing the electrical failure between Sadat and Saad Zaghloul stations in the Elmarg direction due to an outside influence making a short circuit and cutting the electrical grid between the two stations. The metro spokesman urged the passengers to contact us through the hotline 16048 or whatsapp 01221116048 or the official page of cairo metro on Facebook or the official site cairometro.gov.eg for receiving any complaints , suggestions and inquiries concerning metro besides existing offices for complaints in a number of metro stations affiliated with the unified government complaints system affiliated to the Council of Ministers, in order to receive all complaints of citizens related to all parties, not just the metro. We apologize and thank you for your understanding the causes of the failure beyond our control as a result of digging works in the Tahrir Complex area. The Egyptian Company for Metro Management and Operation wishes good health to all workers of the company and all the great Egyptian people.